Privacy Policy
Last updated March 1, 2026
This Privacy Policy describes how Help The Next Person ("we," "us," or "our"), located at 800 Claughton Island Drive, Miami, FL 33131, collects, uses, and protects information you provide when visiting https://helptnp.org or engaging our services.
By using our website or submitting any form, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
Identifiers: Name, email address, phone number, mailing address
Commercial information: Services requested, appointment history, transaction records
Communications data: Messages submitted via forms, chat, or email
Device/usage data: IP address, browser type, pages visited, time on site (collected automatically via cookies and analytics tools)
We collect this information:
Directly from you when you complete a form, book an appointment, or contact us
Automatically through cookies, pixels, and analytics tools when you visit our website
From third-party booking platforms or scheduling tools we use to deliver services
2. How We Use Your Information
We use the information we collect to:
Schedule, confirm, and follow up on appointments or service requests
Deliver the services you have requested from us
Send non-marketing communications related to your account, orders, or service updates (appointment reminders, order confirmations, account notifications)
Send marketing and promotional communications, including special offers, discounts, new services, and event invitations — only with your prior express written consent
Communicate via SMS/MMS text messages, automated telephone dialing systems, prerecorded voice messages, or AI-generated voice technology — only with your prior express written consent
Respond to your inquiries and provide customer support
Comply with applicable legal obligations
Improve our website and services
3. SMS/Text Message Communications
Help The Next Person may send you text messages (SMS/MMS) if you have provided consent via our opt-in forms.
Non-Marketing Messages: If you have opted in to receive non-marketing communications, you may receive appointment reminders, order confirmations, account notifications, and service updates. These messages may be sent via automated telephone dialing systems, prerecorded voice messages, or AI-generated voice technology.
Marketing Messages: If you have opted in to receive marketing communications, you may receive special offers, discounts, new product updates, and event invitations. These communications may use automated telephone dialing systems, AI-generated voice technology, prerecorded voice messages, and/or SMS/MMS text messages. Your consent to receive marketing messages is not required as a condition of purchasing any goods or services.
Message Frequency: up to 4 marketing messages a month
Message & Data Rates: Standard message and data rates may apply. Contact your wireless carrier for details.
Opt-Out Instructions: You may opt out of text messages at any time by replying STOP to any message. You may also revoke consent to AI voice calls by saying "STOP" during a call or contacting us at 917-396-8805 or [email protected]. Upon receiving your opt-out request, we will send a final confirmation message and discontinue further messaging.
Help: Reply HELP to any text message for assistance, or contact us directly at 917-396-8805 or [email protected].
Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
4. AI-Generated Voice & Automated Communications Disclosure
Help The Next Person uses and/or may use AI-generated voice technology, automated telephone dialing systems, and/or prerecorded voice messages to communicate with you for both non-marketing and marketing purposes, subject to your prior express written consent.
What this means:
Calls or messages you receive from us may be initiated or delivered using AI-generated voice technology that synthesizes human-like speech
AI-generated voice calls are subject to the same consent requirements under the Telephone Consumer Protection Act (TCPA) as traditional prerecorded voice calls
At the beginning of any AI-generated voice call, you will receive a disclosure that the call uses AI-generated voice technology, consistent with FCC proposed rulemaking (FCC 24-52)
Your consent to receive AI-generated communications is specific, voluntary, and separate from any consent to purchase goods or services
To revoke your consent to AI-generated communications at any time, contact us at [email protected] or 917-396-8805, or reply STOP to any text message.
5. How We Share Your Information
Help The Next Person does not sell your personal information to third parties.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services used to deliver messages on our behalf.
We may share your information only in the following limited circumstances:
Service providers: Third-party vendors who assist us in operating our website, processing payments, scheduling appointments, or delivering communications (e.g., SMS delivery platforms, CRM systems). These parties are contractually bound to protect your information and may only use it to perform services on our behalf.
Legal compliance: When required by law, court order, or governmental authority
Business protection: To protect the rights, property, or safety of Help The Next Person, our customers, or others
Business transfers: In connection with a merger, acquisition, or sale of assets, where the acquiring entity agrees to honor this Privacy Policy
All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
6. Cookies & Tracking Technologies
Our website may use cookies, web beacons, and similar tracking technologies to:
Remember your preferences and settings
Analyze website traffic and usage patterns
Support marketing and retargeting efforts (only with applicable consent)
You may control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
7. Data Security
We implement commercially reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention & Deletion
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
To request deletion of your personal information, contact us at:
Email: [email protected]
Phone: 917-396-8805
Mail: 800 Claughton Island Drive, Miami, FL 33131
We will process deletion requests in accordance with applicable law. Note that certain records may be retained as required by law or legitimate business necessity.
9. Your Privacy Rights
Depending on your state of residence, you may have the following rights:
Right to Know: Request disclosure of personal information collected about you
Right to Access: Obtain a copy of your personal information
Right to Delete: Request deletion of personal information we hold about you
Right to Correct: Request correction of inaccurate personal information
Right to Opt Out: Opt out of the sale or sharing of personal information (we do not sell personal information)
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
California Residents: Under the California Consumer Privacy Act (CCPA/CPRA), you have additional rights regarding your personal information. To submit a privacy rights request, contact us at [email protected].
Texas, Colorado, and Other State Residents: Additional state-specific privacy rights may apply. Contact us for more information.
To exercise any of these rights, contact us using the information in Section 12 below.
10. Children's Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at [email protected] and we will promptly delete it.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies before providing any personal information.
12. Updates to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting to https://helptnp.org with an updated "Last Updated" date. Your continued use of our website or services after any changes constitutes acceptance of the revised Privacy Policy.
We encourage you to review this policy periodically.
13. Contact Us
For privacy-related questions, data requests, or to exercise your rights, contact:
Help The Next Person
📞 917-396-8805
For our full Terms & Conditions, visit: https://helptnp.org/terms
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